Grievance Redressal Policy

We are dedicated to transparent service. In case of any concerns, here is our defined escalation pathway.

1

Level 1: Connect With Us

If you have a query, concern, or complaint regarding your investments or our distribution services, please write to our support desk or call us directly:

Our primary objective is to review and address all investor complaints within 3 working days.

2

Level 2: Grievance Escalation

If your grievance remains unaddressed or unresolved within 3 working days, you may escalate the issue directly to our compliance and principal officer desk: Mr. Ashutosh Shahi

3

Level 3: Product / AMC Resolution

If your concern specifically relates to operational delays, NAV calculation, dividend payouts, or scheme-level servicing by an Asset Management Company (AMC) rather than our distribution services, you may raise it with us or directly with the concerned AMC’s investor relations or grievance cell. Contact channels can be found on your Consolidated Account Statement (CAS) or the respective AMC's official portal.

âš– Regulatory Portals & Dispute Resolution

If your issue is not resolved satisfactorily via the channels above, you can register and escalate your grievance through standard regulatory mechanisms:

SEBI SCORES

SEBI Complaints Redress System for streamlined dispute resolution.

Visit SCORES ↗

SMART ODR

Securities Market Approach for Online Dispute Resolution.

Visit SMART ODR ↗

AMFI Investor Corner

Access AMFI investor education, guides, and mutual fund resources.

Visit AMFI ↗